The challenges of 2020 have sharpened our focus on health as never before. From the daunting COVID-19 pandemic to the destructive wildfire season, Oregon businesses and their employees have been tested in their capacity to thrive. Even before the pandemic, the health care experience could be overwhelming. Now it’s even harder to decide when and where to get care – while still managing costs. With the resurgence of COVID-19 and winter ahead, in-person care will be more challenging than ever. The impact of months of anxiety and isolation continues to make mental health an even greater concern. There’s no better time for a new solution to provide Oregonians tools and support to manage their health and well-being.
Simplifying health care’s complexity
The realities of our complex health care system have impacted so many employees and their families. It is particularly difficult for those who are responsible for managing the care of others, perhaps tending to the needs of an older family member or someone with a challenging health condition. There is considerable self-education required – learning about specific health issues, assessing treatment options and keeping track of prescriptions. It is common to need a variety of tools such as spreadsheets to track deductibles, copays and out-of-pocket costs and complex calendars for appointments with multiple providers.
Journi is a health care company based in Oregon that is making the total health care experience better. Journi brings together self-service tools, clinical expertise and human support to help manage a family’s health care needs – all in one place. In addition to digital tools, Journi Care Guides are ready to answer your health care questions and to help with everything from researching drug costs to scheduling appointments with the right provider for you.
“It’s why I chose to work for Journi,” says Coleen Carey, vice president of sales and marketing. “Journi relieves some of the hassle of managing our health care so I can focus more on my work and my family.” Carey adds, “I understand the realities of navigating a complex health care system as I manage care for my 14 year old daughter who experiences disability.” Like many, Carey is a part of the ‘sandwich generation,’ caring for both parent and child. “Journi helps me manage our health history, providers, medications and more in one place to keep things organized in a system that can seem overwhelming.”
Addressing health care access in a mobile-first world
A digital approach has become key to helping employees get the most from their health benefits, especially during the pandemic. They are accustomed to using apps to pay bills, deposit checks, and buy groceries right from their phones. In fact, they have readily embraced telehealth during the pandemic for doctor visits and mental and behavioral health support. It’s a trend expected to keep growing. In May 2020, McKinsey found that 76 percent of consumers say they will likely use telehealth going forward.
Available as a mobile app and connected to employer-sponsored health insurance, Journi provides convenient self-service tools and real-time access to clinical experts with concierge support that meets employees where they are in their health care needs continuum – all in a one-stop solution.
Making the human connection
Employees expect a digital experience to provide self-service convenience on-demand. Journi goes a step further, offering Care Guides who can connect the dots of health care. These support specialists can help with frustrating and often time-consuming tasks, such as finding in-network doctors and scheduling appointments or resolving questions about billing. If needed, they can also connect employees with a nurse or health coach via video, phone or email. It’s like having a personal health care assistant on call.
A healthier, more productive workforce in 2021
This year has taught us hard lessons: We’ve learned that health care innovation is no longer just “nice to have,” but critical to business success. And offering benefits for the whole person is the first step in meeting the day-to-day health needs of employees, families and communities. With comprehensive digital solutions like Journi, employees will be more engaged in their health care – boosting productivity and reducing costs for employers. And after the year we’ve had, that’s good news for all Oregonians.
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